Customer Service: Best Companies in the US

American Express

Why This Company Has Been Nominated:
According to staff, day-to-day interactions feel supported by leaders who communicate clearly. Workers say benefits make it easier to balance schedules and family needs. Employees note confidence in pay practices, advancement paths, and steady roles. They also reference tools and training that help them solve customer issues. Many describe a culture that tries new approaches without losing focus on responsibility to communities and cardmembers.

Apple

Why This Company Has Been Nominated:
Many employees note an engaging culture that prizes service craft and clear standards. People report benefits that support health, time off, and predictable scheduling. Staff feel compensation is appropriate and career paths are visible across stores and support teams. Contributors say leadership sets direction while encouraging feedback loops. Teams describe frequent product and process updates, with attention to privacy and environmental goals that resonate with frontline colleagues.

AT&T

Why This Company Has Been Nominated:
Frontline colleagues mention a collaborative environment with managers who are present on the floor. Employees say benefits help with family, wellness, and time away. People feel pay is competitive for the sector and that internal transfers create room to grow. Staff point to reliable hours and training that keep skills current. Many describe steady product changes and network improvements, paired with community programs that matter to service teams.

Best Buy

Why This Company Has Been Nominated:
Employees describe a service-focused culture where managers stay connected to store and support teams. People say benefits and scheduling help with balance and stability. Staff feel pay is fair for retail roles and that advancement into leadership or specialized services is possible. Workers note steady training and certifications that build long-term careers. Teams highlight frequent updates to digital tools and fulfillment, along with recycling and community programs that align with their daily customer interactions.

Capital One

Why This Company Has Been Nominated:
Associates report a problem-solving culture where leaders share context and listen. People say benefits and flexible options support work-life balance. Employees note fair pay practices and confidence in job stability. Many describe clear ladders into specialized roles and coaching that builds skills. Teams point to frequent service innovations and tools that simplify customer help, alongside volunteering and financial education efforts that feel meaningful.

Charles Schwab

Why This Company Has Been Nominated:
Employees describe a client-first mindset backed by accessible leaders. Staff say benefits make balancing family and learning manageable. Workers feel compensation aligns with expectations and that roles remain steady through change. People point to licensing support, mentorship, and visible pathways into advisory or operations tracks. Teams note ongoing platform updates and service process tuning, along with community programs that emphasize financial literacy.

Cisco Systems

Why This Company Has Been Nominated:
People on service teams describe an inclusive culture with managers who coach rather than micromanage. Employees say benefits, wellness resources, and time-off policies help them recharge. Staff feel pay is fair for skills and see internal certifications as gateways to growth. Workers report stability alongside chances to rotate into new areas. Many point to iterative product improvements and outreach programs that encourage responsible tech use.

Costco Wholesale

Why This Company Has Been Nominated:
Employees say the culture emphasizes respect, consistency, and hands-on leadership. People report benefits that support families and predictable scheduling. Staff feel compensation reflects performance and tenure, with long-term roles viewed as attainable. Associates mention cross-training and promotion from within. Teams describe steady operational improvements that simplify member service, alongside food donation and community initiatives that align with day-to-day values.

Delta Air Lines

Why This Company Has Been Nominated:
Customer-facing teams describe pride in service standards and visible leaders who work the operation. Employees say benefits—including travel—support balance and morale. People feel pay is appropriate and roles are stable. Staff point to career mobility across airports, reservations, and operations. Workers mention continuous updates to tools and procedures, plus safety and community programs that reinforce shared purpose in challenging moments.

Discover Financial Services

Why This Company Has Been Nominated:
Team members report a respectful environment with managers who set clear goals. Employees say benefits and wellness options help them manage schedules. People feel compensation is fair and that roles are secure. Many describe tuition support, skill academies, and promotion tracks that reward performance. Staff note steady product enhancements and customer-friendly policies, along with volunteering and inclusion efforts that show up in daily work.

FedEx

Why This Company Has Been Nominated:
Employees describe dependable leadership and a culture that values reliability and care. People say benefits back up work-life needs, especially during peak seasons. Staff feel pay is aligned with expectations and that jobs remain steady. Workers mention training on systems and safety that opens the door to broader roles. Teams point to practical innovations in routing and tracking, paired with community relief efforts that feel relevant to frontline teams.

Fidelity Investments

Why This Company Has Been Nominated:
Associates cite a professional environment where leaders explain the “why.” People say benefits and scheduling support balance and family needs. Staff feel pay is competitive and that roles are secure. Employees point to licensing support, career coaching, and rotations into planning or operations. Teams describe ongoing digital and service enhancements, plus financial education and community programs that align with client-service values.

Hilton

Why This Company Has Been Nominated:
Hotel and contact-center teams describe a welcoming culture with approachable managers. People say travel and wellness benefits help them balance life outside work. Staff feel compensation is appropriate and that roles are stable through seasons. Employees point to training paths into supervisory, revenue, or guest experience roles. Workers note frequent updates to service tools and a focus on community and sustainability that guides day-to-day choices.

HubSpot

Why This Company Has Been Nominated:
Support and success teams describe transparent communication and leaders who share context early. Employees say benefits and flexible options help them manage personal commitments. People feel pay is fair and that job stability is strong. Staff point to certifications, coaching, and ladders into product or services roles. Workers note frequent product iterations that improve customer outcomes, alongside inclusion and volunteering programs that feel authentic.

Intuit

Why This Company Has Been Nominated:
Employees highlight an empowering culture where managers remove roadblocks. People say benefits support families and financial wellness. Staff feel compensation is fair and roles are steady across seasons. Workers mention training, communities of practice, and clear advancement tracks into specialized support. Teams describe regular product updates shaped by customer feedback, plus community initiatives that connect tax and financial confidence with service goals.

Marriott International

Why This Company Has Been Nominated:
Frontline teams describe a people-first culture with leaders who are visible in operations. Employees say benefits and scheduling practices help with balance. People feel pay is appropriate and that roles are secure. Staff point to cross-brand mobility and training that builds long-term careers. Workers note steady service innovation—both on property and digitally—paired with community and sustainability programs that mirror hospitality values.

Microsoft

Why This Company Has Been Nominated:
Support staff describe an ambitious yet considerate environment with managers who coach. Employees say benefits and flexibility enable healthy routines. People feel pay is competitive and job security is solid. Staff point to learning resources and internal marketplaces that open doors across functions. Teams describe frequent updates that improve customer experiences, along with broad accessibility and community programs that guide decisions.

Nordstrom

Why This Company Has Been Nominated:
Associates mention a service-oriented culture grounded in trust and ownership. Employees say benefits and scheduling help them balance commitments. People feel compensation is fair and that roles are stable. Staff point to mentorship and cross-training that support growth into styling, management, or digital support. Teams describe practical innovations in pickup, returns, and contact channels, plus community efforts that reflect customer values.

Progressive Insurance

Why This Company Has Been Nominated:
Claims and service teams describe a pragmatic culture with leaders who share data and direction. Employees say benefits and flexible options support balance. People feel pay aligns with skills and that jobs are secure. Staff point to learning paths, licenses, and movement into specialty lines. Workers note steady process and tech updates that ease customer interactions, together with road safety and community programs that matter to teams.

Publix Super Markets

Why This Company Has Been Nominated:
Associates describe a caring environment shaped by stable leadership. People say benefits and consistent scheduling support balance and security. Staff feel pay is fair and that long-term roles are attainable. Workers point to training that opens paths into management, distribution, or support centers. Teams note practical store-level innovations and local giving programs that make service work feel connected to neighborhoods.

Salesforce

Why This Company Has Been Nominated:
Support and success teams mention a community-minded culture with leaders who communicate early and often. Employees say benefits and wellness resources help them stay balanced. People feel compensation is competitive and that roles are stable. Staff point to certifications, coaching, and internal mobility across clouds. Workers describe rapid product improvements and customer programs, paired with volunteering and ethics initiatives that guide daily choices.

Southwest Airlines

Why This Company Has Been Nominated:
Employees talk about a friendly, team-driven culture with leaders who pitch in. People say benefits and travel perks help maintain balance. Staff feel pay is fair and that roles are steady through cycles. Workers point to training and cross-utilization that support advancement. Teams describe continuous process upgrades and customer-friendly policies, along with community outreach that reflects the company’s service style.

T-Mobile

Why This Company Has Been Nominated:
Care teams describe an energetic culture where leaders share goals and celebrate progress. Employees say benefits and flexibility support family and wellness. People feel compensation is competitive and job security is strong. Staff point to visible ladders into specialized support, retail leadership, and operations. Workers note frequent service innovations and network improvements, along with programs that emphasize inclusion and community impact.

Trader Joe’s

Why This Company Has Been Nominated:
Crew members describe a friendly, hands-on culture with managers who coach on the floor. Employees say benefits and predictable schedules help them balance commitments. People feel pay reflects effort and that roles are stable. Staff point to cross-training and store-to-office mobility that support growth. Teams mention simple, customer-focused innovations and neighborhood giving that align with everyday service.

UnitedHealth Group

Why This Company Has Been Nominated:
Service teams describe a mission-driven environment with leaders who set clear priorities. Employees say benefits and flexibility help manage caregiving and health needs. People feel pay is appropriate and that roles are secure. Staff point to training, licenses, and advancement across care, pharmacy, and technology. Workers note steady platform improvements and community health initiatives that connect to customer service work.

UPS

Why This Company Has Been Nominated:
Employees describe a steady culture with experienced leaders and clear expectations. People say benefits and time-off policies support balance, especially around peak periods. Staff feel compensation is fair and that careers can span operations, support, and management. Workers point to training and safety programs that open advancement paths. Teams note practical tech and routing updates, plus relief and volunteering efforts tied to local needs.

USAA

Why This Company Has Been Nominated:
Members-serving teams describe a purpose-led culture with leaders who listen. Employees say benefits and wellness resources support their families. People feel pay is fair and that jobs are stable. Staff point to training, licensing, and movement into specialized service roles. Workers note ongoing product and policy updates shaped by feedback, alongside community programs that focus on military families.

Verizon

Why This Company Has Been Nominated:
Customer teams describe a performance-minded culture with leaders who provide clear targets and support. Employees say benefits and flexibility help with balance. People feel compensation is competitive and that roles are secure. Staff point to certifications, pathing into technical support, and leadership development. Workers mention steady network and service improvements, paired with community and sustainability efforts that show up in daily routines.

Wegmans Food Markets

Why This Company Has Been Nominated:
Store and support teams describe a caring environment with approachable leaders. Employees say benefits and scheduling practices make life outside work manageable. People feel pay is strong for the sector and that jobs are stable. Staff point to training, cross-department moves, and leadership programs. Workers note practical improvements to service and fulfillment, plus community support that reflects local priorities.

Zappos

Why This Company Has Been Nominated:
Team members describe a quirky, collaborative culture with leaders who encourage experimentation. Employees say benefits and thoughtful scheduling help them maintain balance. People feel compensation is fair and roles are secure. Staff point to coaching and clear opportunities to move into specialized service areas. Workers note ongoing tweaks to tools and policies, alongside community initiatives that align with a service-first mindset.