Questions? Let's start here.
Can I upgrade from the free Starter plan?
Absolutely! You can upgrade anytime from the My Account tab of the Admin Console.
Enter Admin Console
Click the "My Account" button
Select preferred plan
Can I downgrade from the Premium or Pro plans?
Yes you can.
What credit cards are accepted?
We accept all major credit cards, including:
Does Qualee offer customised plans?
Yes. For user volumes larger than 100 we would be pleased to customise a plan that best suits your organisation's requirements.
Do you have a referral program?
Yes we do. We greatly appreciate support in spreading the word on Qualee.
Does Qualee offer a white label option?
Yes we do.
Do you have an option for charity organisations?
Yes we do.
To learn more about the organisations we support directly, please visit our CSR page.
Does Qualee store credit card details?
No we do not.
Why do I need credit card details for the Starter (free) Plan?
The Qualee Console allows you to upgrade at any time and to preserve existing content we need to connect the account with a payment option.
Do you offer a product demo?
Yes, we offer free previews of both the Qualee Console and Qualee App.
Is Two Factor Authentication (2FA) available?
Do I need to install any Qualee software?
No. Qualee is a complete Cloud-enabled software-as-a-service solution that is compatible with all major web browsers.
Are messages saved in the Console?
Messages will be saved according to the administrator's preferred data purging policy.
Does the Qualee Console have a status page?
Yes it does.
What languages does the Console support?
The Qualee Console can easily be switched to any of the following languages:
3. Chinese (simplified)
How many steps can be added to a Journey?
The maximum number of journey steps is 12.
Can mobile app users send messages to each other?
No. Mobile app users can only message with administrators of Qualee who have access to the Qualee Console.
What happens once a new joiner completes their onboarding Journey?
After completing the assigned Journey on the Qualee App, the default view within the app will change to the Tile Dashboard.
Does Qualee support off-boarding?
What languages does the Qualee App support?
Qualee's App menu is available in the following languages and can be user selected from the Settings tab.
Can I change the default logo in the Qualee App?
Yes you can!
Is content on the Qualee App secure?
Absolutely. We use the latest in mobile app encryption protocols and can take advantage of devices' security hardware, such as face and fingerprint detection.
Have more questions?
No problem. Our support team is available 24/5, Monday to Friday to assist you.
Is the Qualee App free?
Does Qualee have peer-to-peer messaging?
No. Most organisations already have employee-to-employee chat tools and Qualee is not designed to replace those.
What is the max video size I can upload?
You can add vidoes up to 1GB in size.
Can Qualee connect to other applications?
Yes, Qualee provides an API solution that allows for automated user creation and programmatic content transfer from Qualee to other API compatible systems.
What media files does the Qualee Library support?
The Qualee Library supports:
Can the design of the Qualee App be customised?
Yes. Background and font colours, logos, icons and header images can all be simply customised via the Qualee Console to match your organisation's branding.
Can users be bulk uploaded?
Yes, premium plans are able to bulk upload users.
Can Qualee help with design and content?
Absolutely. We have profressional HR consultants and graphic designers that can help you design and deliver world-class onboarding and engagement experiences.
Is Qualee environmentally and socially responsible?
Absolutely. Everyone at Qualee is conscious about our social and environmental impact and opportunities.
Is user data on Qualee secure?
Yes it is. We use the latest in coding and encryption technology to secure data in three states: at rest, in transit and in use.