All Those Questions You Have Are Going to Need Some Answers. Start Exploring Our Extensive FAQs below.

Employee onboarding, engagement, offboarding, reboarding and remote working – we cover it all.
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Subscription Plans

Everything you need to know about each of our subscription plans and special use cases.
Can I upgrade my plan to the Qualee Suite plan?
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Absolutely! Please contact your quality success manager or email to upgrade your plan.

What credit cards are accepted?
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We accept all major credit cards, including:
American Express

Does Qualee offer customized plans?
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Yes. For employee numbers larger than 1000 we would be pleased to help you create customized journeys and a plan that best suits your organization's requirements.
Please contact us.

Do you have a referral program?
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Yes we do. We greatly appreciate support in spreading the word on Qualee's app and how it helps create exciting employee experiences.
For more details, please visit our Referral Program page.

Do you have an option for charity organizations?
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Yes we do. For charity organizations of aligned values with Qualee, we offer a free subscription to our Pro plan. To learn more about the organizations we support directly, please visit our About page.

Does Qualee store credit card details?
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No we do not. Qualee uses Stripe for all credit card processing. All credit card details are encrypted within Stripe only and not available to Qualee at any time.

Does Qualee offer a white label option?
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Yes we do. Qualified organizations looking to deliver their own application from the app stores with the capabilities of Qualee can use a customized white label version of Qualee. Qualee can also continue to provide on-going support and maintenance of white labeled instances. Contact us to share your requirements.

Do you offer a product demo?
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Yes, we offer a product demo. To make the best of your time, we'd like to understand if Qualee is the right fit for your company through a 20 minute call. Book a call


Our employee onboarding and engagement platform contain all the best features for your future growth.
How many steps can be added to a Journey?
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It's unlimited! You can create as many steps as needed and even schedule steps to be time released to maximize engagement.

Can mobile app users send messages to each other?
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1. Standard encrypted messaging between employees, their manager/s and administrator/s
2. Anonymous messaging between employees to a dedicated whistleblowing administrator/s
3. Segment-specific message notifications between manager/s or administrator/s to employees.
Our anonymous messaging is E.U. Whistleblower Directive compliant and anonymous messages are even supported with real-time translation!
Administrator may choose to restrict or limit messaging access between employees and segments.

What happens once a new joiner completes their onboarding Journey?
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A new joiner's experience doesn't have to end in an onboarding journey.  Depending on the company's employee experience structure, employees may be added or given access to several other engagement capabilities in Qualee including:
1. Microlearning Journeys for continuous growth & engagement
2. Content Library for referenceable company information (PDFs, Images, Audio, Video, Links, External apps)
3. Encrypted messaging for direct communication and company announcements
4. Company events for organizational alignment
5. Employee Net Promotor Score (eNPS) for a measurable employee sentiment and insights
6. Company initiatives to address actionable insights
7. Comply with company requirements (eForms, Document submission i.e I.Ds, Photos, Certficates ec.)

Does Qualee support off-boarding?
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Absolutely. Qualee's fully customizable journeys can be easily created by your organization to support a structured and reusable off-boarding experience. The off-boarding journey can be incorporated with exit surveys, e-forms, content capture and even farewell content i.e. videos, messages, attachments etc.

Qualee Console

Find out important details for your primary point of call for content distribution and employee engagement.
Is Two Factor Authentication (2FA) available?
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Yes. We use Google Authenticator for 2FA and can be enabled via the Admin Console in My Account.

Do I need to install any Qualee software?
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No. Qualee is a complete Cloud-enabled software-as-a-service solution that is compatible with all major web browsers.

Are messages saved in the Console?
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Messages will be saved according to the administrator's preferred data purging policy.

Does the Qualee Console have a status page?
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Yes it does. Please visit and subscribe here to be notified of the Console's availability and any scheduled maintenance.


Getting started has never been easier. Read the information below on files and customization.
Can Qualee connect to other applications?
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Yes, Qualee provides an API solution that allows for automated user creation and programmatic content transfer from Qualee to other API compatible systems. See API page

Can the design of the Qualee App be customized?
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Yes! You may customize the mobile app colors to match your organization's branding. You may also choose to upload custom header images, and company logos as part of your content images on your Journey steps or Actions.

What is the max video size I can upload?
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You can add videos up to 100MB in size. Larger file sizes can be accommodated upon request.

What media files does the Qualee Library support?
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The Qualee Library supports:
Documents: PDF
Video: MOV, AVI, MP4
Audio: MP3
Images: JPG, PNG

Can users be bulk uploaded?
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Yes. There are two of ways to bulk upload employees in Qualee:
1. CSV Upload Template
2. API Integration

Can Qualee help with design and content?
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Absolutely. We have professional HR consultants and graphic designers that can help you design and deliver world-class onboarding and engagement experiences. Contact us to share your requirements.

Qualee App

Since the our app platform is native to mobile, there's probably a few things you want to know.
What languages does the Qualee App support?
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1. English
2. Hindi
3. Tamil
4. Traditional Chinese
5. Simplified Chinese
6. Filipino
7. Korean
8. Vietnamese
9. Malay
10. Thai
11. Japanese
12. Bahasa Indonesia
13. German
14. Dutch
15. French
16. Spanish
17. Italian
18. Portugese
19. Arabic
We'll be adding even more in future releases!

Can I change the default colors in the Qualee App?
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Yes you can! Premium and Pro plans support customizable colors that can be easily set via the Admin Console.

Is content on the Qualee App secure?
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Absolutely. We use the latest in mobile app encryption protocols and can take advantage of devices' security hardware, such as face and fingerprint detection. Additionally, administrators can choose whether published content can be downloaded from within the Qualee App, or only be made available within the app.

Have more questions?
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No problem. Our support team is available 24/5, Monday to Friday to assist you.
Simply sign up for a plan and use the support link from the Qualee Console and we'll have you up and running in no time.

Is the Qualee App free?
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Absolutely. Your selected Qualee subscription plan will determine how many users can simultaneously use Qualee, however there is no limit to the number of users that can install the Qualee app.
Go ahead, try it out!
Apple App Store
Google Play Store

Does Qualee have peer-to-peer messaging?
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Yes! The messaging feature in Qualee allows for chat-style messaging between mobile app users, their managers, and with Qualee administrators. All chat messages are encrypted and Qualee also supports anonymous messaging with a simple toggle switch.


Here are a few extra details about our company, in case you were curious or looking for more.
Is Qualee environmentally and socially responsible?
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Absolutely. Everyone at Qualee is conscious about our social and environmental impact and opportunities. We are proud to support organizations of aligned values and our operations are 100% carbon offset. Please visit our Social Responsibility page to learn more.

Is user data on Qualee secure?
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Yes it is. We use the latest in coding and encryption technology to secure data in three states: at rest, in transit and in use. User data is tied with user accounts and once a user account is deleted, all associated data is deleted from the Qualee platform.

No Additional Software Needed + Everything You Need to Create Unique Engagement Experiences and Manage Content.