All those questions you have are going to need some answers. Start exploring our extensive FAQs below.
Absolutely! You can upgrade anytime from the My Account tab of the Admin Console.
1. Enter Admin Console
2. Click the "My Account" button
3. Select preferred plan
Your existing content will remain and you can take advantage of the new features immediately. Go for it!
We accept all major credit cards, including:
Yes. For employee numbers larger than 500 we would be pleased to customise a plan that best suits your organisation's requirements.
Please contact us.
Yes we do. We greatly appreciate support in spreading the word on Qualee.
For more details, please visit our Referral Program page.
Yes we do. For charity organisations of aligned values with Qualee, we offer a free subscription to our Pro plan. To learn more about the organisations we support directly, please visit our About page.
No we do not. Qualee uses Stripe for all credit card processing. All credit card details are encrypted within Stripe only and not available to Qualee at any time.
Yes you can. Your subsequent month will be billed at the revised subscription fee.
Your oldest content will be deleted, leaving your newest content up to the tiers of the selected plan.
Yes we do. Qualified organisations looking to deliver their own application from the app stores with the capabilities of Qualee can use a customised white label version of Qualee. Qualee can also continue to provide on-going support and maintenance of white labelled instances. Contact us to share your requirements.
The Qualee Console allows you to upgrade at any time and to preserve existing content you can add a payment option from within the Qualee Console.
Yes, we offer free previews of both the Qualee Console and Qualee App.
1. Sign-up for the Starter Plan to review the Qualee Console
2. Download the Qualee App for either iOS or Android and use the 'View Demo' option at the login screen
The maximum number of journey steps is 12.
No. Mobile app users can only message with administrators of Qualee who have access to the Qualee Console.
After completing the assigned Journey on the Qualee App, the app will continue to provide several engagement features, including:
- Employee Net Promotor Score (eNPS) trend
- Engagement related improvement Initiatives
- Employee Directory
- Multi-media Library (PDFs, Images, Audio, Video, Links)
Absolutely. Qualee's fully customisable journeys can be easily created by your organisation to support onboarding, learning, engagement and off-boarding. Any journey can incorporate any of the Qualee features, such as quizzes, surveys, content sharing, content capture and content routing.
Yes. We use Google Authenticator for 2FA and can be enabled via the Admin Console in My Account.
No. Qualee is a complete Cloud-enabled software-as-a-service solution that is compatible with all major web browsers.
Messages will be saved according to the administrator's preferred data purging policy.
Yes, Qualee provides an API solution that allows for automated user creation and programmatic content transfer from Qualee to other API compatible systems.
Yes. Background and font colours, icons and header images can all be simply customised via the Qualee Console to match your organisation's branding.
You can add videos up to 100MB in size.
The Qualee Library supports:
Video: MOV, AVI, MP4
Images: JPG, PNG
Yes, premium plans are able to bulk upload users. Qualee's API access also allows for automated user creation.
Absolutely. We have professional HR consultants and graphic designers that can help you design and deliver world-class onboarding and engagement experiences. Contact us to share your requirements.
4. Traditional Chinese
5. Simplified Chinese
12. Bahasa Indonesia
We'll be adding even more in future releases!
Yes you can! Premium and Pro plans support customisable colours that can be easily set via the Admin Console.
Absolutely. We use the latest in mobile app encryption protocols and can take advantage of devices' security hardware, such as face and fingerprint detection. Additionally, administrators can choose whether published content can be downloaded from within the Qualee App, or only be made available within the app.
No problem. Our support team is available 24/5, Monday to Friday to assist you.
Simply sign up for a plan and use the support link from the Qualee Console and we'll have you up and running in no time.
No. Most organisations already have employee-to-employee chat tools and Qualee is not designed to replace those. The messaging feature in Qualee allows for chat-style messaging between a mobile app user and Qualee administrators only. All chat messages are encrypted and Qualee also support anonymous messaging with a simple toggle switch.
Absolutely. Everyone at Qualee is conscious about our social and environmental impact and opportunities. We are proud to support organisations of aligned values and our operations are 100% carbon offset. Please visit our Social Responsibility page to learn more.
Yes it is. We use the latest in coding and encryption technology to secure data in three states: at rest, in transit and in use. User data is tied with user accounts and once a user account is deleted, all associated data is deleted from the Qualee platform.