26 Exit Interview Questions For An Effective Offboarding Experience

Monday, December 14, 2020

26 Exit Interview Questions For An Effective Offboarding Experience

Exit interviews may seem daunting or even unnecessary. After all, your employee has decided to leave, what else is there to discuss? Actually, exit interviews are extremely helpful for employers when structured correctly, as noted by Harvard Business Review, because they allow insight into employee mindsets, shed light on workplace habits and reveal problems that may exist in the organization [1]. Exit interviews may feel awkward, but you may find them the best tool to improve your company’s work environment.


In this article, we’ll focus on the definition of an exit interview, why they are so important and which questions to ask for an effective onboarding experience.


What is an exit interview?


A vital part of the offboarding process, exit interviews are conducted by employers with employees who are about to leave an organisation in order to discuss the employees’ work experiences and reason(s) for leaving.


Most Effective Interview Questions


Reasons for Leaving

Asking why your employee is leaving will help you understand what made them decide to leave.

  • Why did you decide to leave?
  • What made you accept your new job?


Overall Experience

Gauging employee’s overall workplace experience can help you understand what a day-in-the-life of your employee’s is like.

  • What did you like best about your job? The least?
  • Do you think your job has changed since you started?
  • Do you feel your manager gave you adequate and complete training?
  • Were you happy with the benefits offered?
  • Did you feel like your achievements were recognised?
  • How do you feel about management?
  • What was your relationship like with your manager?
  • Did you get along with your colleagues?
  • Was any feedback received from your manager helpful?


Work Culture

Asking your former employee about the work culture they experienced will help you make vital changes to your work environments.

  • How would you describe company culture?
  • What would make this company a better workplace?
  • Do you feel the company promotes teamwork and cooperation?
  • Do you think company policies promote a healthy work environment?
  • Have you ever faced discrimination or harassment?


Professional Goals

Your former employee’s professional goals will help you understand how you can support your future employee’s career goals.

  • What are your career goals?
  • Did you feel like the company supported your career goals?
  • Do you feel like you had opportunities to advance in this company?
  • Would you consider staying?


Recommendations

Listen to former employee’s recommendations for easy ways to improve your company for employees.

  • What suggestions do you have to make the company a better place to work?
  • Would you recommend our company to someone looking for work?
  • What skills would you consider necessary for your replacement?
  • Are there any policies you believe should be changed?
  • How can we improve our training programs?
  • If you could change anything about our company, what would you change?


Conclusion

The exit interview can be an employer’s greatest tool when looking for solutions to high turnover rates, low employee morale or improve the work environment. Exit interviews are a key process when conducting a smooth, easy offboarding process for your soon-to-be former employees.


Enhance your organisation's reputation and ensure your exiting employees leave as brand ambassadors by using Qualee to deliver a seamless and thoughtful offboarding experience. Try our Starter Plan today.


[1] https://hbr.org/2016/04/making-exit-interviews-count

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