Remote working has been in an upward trend for some time. Studies show that more than 80% of employees would prefer to work remotely at least part of the time. As an employer, offering remote opportunities is an attractive way to gain a diverse and productive workforce if managed effectively.
During COVID-19 remote working has evolved from a trend to a necessity for many companies around the world. As a result, leaders suddenly find themselves managing a completely remote team. This comes with a new set of challenges…
This week we provide our 6 tips for companies to both embrace and better manage a remote workforce.
1. SET CLEAR EXPECTATIONS
Clear expectations are vital to effective communication and success. Define the scope, approach, deliverables and deadlines of a task or project your team is working on, as well as the reasons behind them so everyone is on the same page. Also help your team understand exactly how you will measure outcomes.
2. TRUST YOUR TEAM
Companies may feel uncertain whether remote work will be completed at the same level as if employees were in the office. To combat this belief, it is important to introduce a code of conduct for remote staff and appropriate consequences if those guidelines are not followed. Examples include setting a response window for emails, the use of alternate communication channels for urgent matters and equally, no calls between certain hours to make sure team members are not working around the clock.
3. ADOPT TECHNOLOGY
The key role of a manager is to keep a team connected and engaged. Invest in reliable tools to make collaboration possible. Whilst email and phone are useful to get work done, building an engaged and productive team requires a more sophisticated solution that will simulate an office environment to indicate presence, is real-time and offers a smooth user experience for the employee.
4. ENGAGE REGULARLY
Continue to engage your staff on a daily basis through different communication channels available to your team. Arrange for the appropriate number of weekly formal "report-ins." Where possible, also plan weekly video calls, both one-on-one as well as team group calls. Your team need to see you, you need to see them and they need to see each other. Constant interaction will make your remote employees feel included and connected. Be sure to set an agenda ahead of the call and take minutes when appropriate.
5. FOCUS ON RESULTS
It is important to keep focused on goals when managing a remote team. Don't worry as much about activity or hours worked. Instead, concentrate on what results are being accomplished and measure your team accordingly.
6. ESTABLISH CONNECTIONS
Build a rapport with your employees that goes beyond work. Especially in the current environment, your team may experience stress, personal issues or mental well-being challenges. Show empathy, be flexible around their needs and assure them they can come to you if they have anything on their mind or need some help.
Qualee's customisable journeys are Cloud-powered and mobile enabled, making them ideal for onboarding/off-boarding staff remotely. Configurable actions, content libraries, secured messaging and calendaring enable powerful real-time engagement, from anywhere.
In support of all businesses during this difficult time, Qualee is providing a rebate of 3 months for any paid plan subscribed for 12 months.